Issue of Tencent Enterprise Email unable to send emails to Gmail

May 7, 202454

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Recently, there was an issue with sending emails from Tencent enterprise email to Gmail, but not to other domains like Yahoo. After troubleshooting, the problem was found to be incorrect TXT record values. By changing the values as specified in the link provided, the issue was resolved and emails were successfully sent.

Recently, I have been experiencing issues with sending emails from Tencent Enterprise Mail to Gmail, while sending to other domain emails such as Yahoo works fine. I have been troubleshooting for a while. I found the solution at https://blog.csdn.net/JasonWeng/article/details/135085539.

The main issue was the incorrect setting of TXT record values, changing them as above resolved the problem.

Host Record: _dmarc
Record Type: TXT
Record Value: v=DMARC1; p=none;

Host Record: @
Record Type: TXT
Record Value: v=spf1 include.mail.qq.com ~all

After changing the above record values for testing, the email was sent successfully.

For reference.